Frequently asked questions

General Questions

How long does shipping take?


Please allow 3 days for processing orders. You can expect to receive your order anywhere from 4-7 Business days. A tracking number will be sent the same day your order has shipped to the email address that you have provided upon checkout.




How many bundles do I need for a sew-in?


Typically with 12-14 inches you will need 2 bundles. Depending on your desired look and how full you would like your hair you may need 3 bundles. (Check with your stylist before placing your order). 20 inches - 24 inches you will need 3 bundles. 26 and up you will need 4-5 bundles.




Can I AM SHEI Luxury extensions be colored?


Yes, our hair is 100% Virgin Brazilian Hair and can be colored. We do recommend that you use a professional stylist to color your bundles. Over processing color on your extensions can cause harm to your extensions and will result in dry, brittle and damaged hair.




How do I maintain my extensions? What products do I use?


You should treat your extensions as if it is your natural hair. Co wash your extensions once a week. Always use sulfate free shampoo and conditioner. Be sure to air dry your extensions.









Wigs & Units

Why a custom unit?


Do you want to grow and restore your natural hair? A sleek sew-in is always an option for a protective style, but it's not always the best. You may have noticed that when taking down your hair from this style your leave out has typically experienced no growth compared to your other hair and can even look much shorter and broken off. This is because your leave out is still being manipulated with heat tools which can cause breakage and heat damage. A custom unit will prevent your from having this issue with your leave out and is a true protective style.




Are custom units removable?


Our custom units are made to be glueless and are secured with an elastic band that keeps your wig flat and snug. I typically take my wig off every night. Once a month I'll get a cleansing shampoo, followed by a hydration mask and treatment (Maybe clipped ends), and a flat braid down with my scalp oiled and slip my wig back on. This service is called I offer a service similar to this called "Natural Hair Wig Maintenance" and can be booked by clicking here. I recommend this service to my clients who wear custom units because it's still important to maintain your natural hair and keep it healthy and hydrated.




How long does a custom unit last?


With proper care your unit can last for up to 2 years or more! We also provide a service called Wig Wash & Restore which can be booked HERE and will bring your wig back to life.




How long will it take to receive my custom unit?


The turnaround time for a custom unit is 5 - 7 business days. This does not include shipping. Which can take an additional 3 - 5 business days if pickup of the wig from me locally has not been arranged.




Do you create units using extensions from other hair companies?


As of now, yes. However, you are responsible for making sure that the hair you provide is top quality. Remember that the quality and how long your unit last is greatly dependent on the quality of extensions it's made with. For this reason we highly recommend the use of IAMSHEI Extensions to ensure your unit will be of the upmost quality and have longevity.




How do I care for my unit?


Since the units are easily removable, they are also very easy to maintain. Depending upon the styling products used you should wash your unit once every month. Make sure your using sulfate free shampoo/conditioner and also that you're completely rinsing the shampoo and conditioner from your hair. Also be sure to apply heat protectant spray before using any heat tools.




How do I order a custom wig?


1. Start HERE on the custom wig product page. Fill out your specifications and pay for your purchase. If your purchasing hair from us you'd want to add it to your cart as well before purchasing. 2. Next, fill out the Wig Purchase Agreement and submit it with proof of ID and a signature. 3. Wait for your BOMB wig to arrive in the mail!




How do I measure my head for my wig?


There are 4 measurement you need to take. Below is a picture to illustate how to measure.





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